Refund policy

At Lifted Lanterns, we pour care and intention into every tea blend we craft. Because our products are consumable and made in small batches, we maintain a strict return and refund policy to protect the integrity of our products and our small business. That said, we want you to be happy with your purchase and will always do our best to make things right.

ALL SALES FINAL ON TEA PRODUCTS

Due to the consumable nature of our teas, all tea product sales are final and non-refundable once shipped—unless they arrive damaged, incorrect, or defective.

We do not accept returns or exchanges for reasons related to taste preference, delayed shipments, or buyer’s remorse.

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at info@liftedlanterns.com with your order number, a brief description of the issue, and clear photos of the item and packaging.

If the issue qualifies, we’ll offer a replacement or store credit.

RETURNS

We offer a 14-day return window for select non-consumable items (such as apparel or merchandise). To be eligible:

  • Item must be unused and in original packaging

  • Proof of purchase is required

  • Returns must be requested and approved before sending

To start a return, email us at info@liftedlanterns.com. Returns sent without approval will not be accepted. Return shipping costs are the responsibility of the customer unless otherwise stated.

Please note that returns will need to be sent to the following address: 120 Paradise Lane Tonawanda NY 14150

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@liftedlanterns.com. 

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@liftedlanterns.com.

NEED MORE HELP?

We’re a small but passionate team and want every customer to feel cared for.

Have questions? Email us anytime at info@liftedlanterns.com and we’ll respond within 1–2 business days.